Privacy Policy
Thank you for shopping with Lightigious. We strive to provide you with high-quality lighting products and excellent customer service. Please read our return policy carefully before making a purchase.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at the given WattsApp number or you can mail us on lightigious@gmail.com with your order number and details of the issue & with clear photos of the damage. We will work with you to resolve the problem promptly.
14-Day Return Window:
We offer a 14-day return window for eligible items. If you are not satisfied with your purchase for any reason, you may return it within 14 days of receiving your order for a refund or exchange.
Return Eligibility:
- Items must be returned in their original packaging and condition.
- Items must not have been installed, used, or altered in any way.
- Returns must be initiated within the 14-day return window.
- Please note that certain items, such as customized or made-to-order products, may not be eligible for return
Return Shipping:
Customers are responsible for return shipping costs unless the item is damaged, defective, or the wrong item was sent. We recommend using a trackable shipping service and purchasing shipping insurance for fragile items.
Restocking Fee:
A restocking fee may apply to returns of non-defective items. This fee covers the cost of inspecting, repackaging, and restocking the returned item.
Refund Processing:
Refunds will be issued to the original payment method within [insert number] business days of receiving the returned item. Please note that it may take additional time for the refund to appear on your account depending on your payment provider.
Contact Us:
If you have any questions or concerns about our return policy, please contact us on WhatsApp ( 03164088608 ) or you can email us lightigious@gmail.com. We're here to help!